Hey Trace! My father just left Pierre with a 2012 Tahoe and a very big smile! Please extend my sincere thanks to Ted and Bob for a job well done! It’s always a bit unsettling when you recommend a business or a product to your loved ones. My father is not easily impressed, and he does not hand out undeserved compliments. Having said that, he had absolutely nothing but GREAT things to say about Beck Motors and the outstanding service he received from Ted and Bob. I was certainly not surprised, but I have to admit I was a little relieved ... haha! Thanks again ... there is nothing I love more than showing outsiders what a great place Pierre is to live, work, SHOP and play. Take care and have a GREAT week! Sincerely, Scott PS -- Here are three happy Carbonneau boys ... Please pass this note along to Ted and Bob
April 4, 2012
Fran – Just wanted to drop you and the rest of the crew at Beck Motors a note to say Thank You for drawing my name and allowing me to win a new basketball. I can tell you that it has already gotten some use in the driveway last night—which is a very good thing!! I really appreciate all the things that you guys do for the community and for the level of service you provide. I greatly appreciate it. Thanks again—looking forward to visiting you in the new building!! Happy Easter!!
Best Greg
January 24, 2012
My first purchase with Beck Motors was 6 years and I thought I received satisfactory treatment back then. But this recent purchase, I walked out smiling and extremely happy! I felt like I was given the royal treatment, like I was there only customer! WOW! Because I experienced friendliness with my first purchase, I went back to Beck Motor for this recent purchase. From the first phone call to let Beck Motor's I was looking to purchase and to date, Beck Motors has made me feel like I'm a part of their family. They listened to my wants and showed me everything that I asked for. Scott helped me find an even better purchasing and finance options. I was made to feel extremely confident with my purchase. It was practically effortless, Scott did all the leg work and research for me. He was thorough in answering questions that I even forgot to ask, like car facts, etc. Jessica, the business manager made me feel comfortable and took care of the financing. She never made me feel like she was judging me or I never once felt intimidated, she was superb! And, after my purchase Scott has followed up on my little concerns or questions about my van. I truly felt like I am part of a superior business but part of their family. I would recommend BECK MOTORS to anyone looking for superior treatment when purchasing your next vehicle. They make it effortless! Michelle Red Willow December 11, 2011
To whom it may concern, Last week we were in Pierre for a funeral service. Our new Chevy Malibu would not start in the morning of the funeral service. We called your company for help.
In very short order a tow truck came and took the car to the dealership. We finished our breakfast and caught a shuttle from the Ramkota to the dealership. When we arrived we asked about a ‘loaner’ car so we could go to the service. The repair center asked for 10 minutes more and in that time they had our car working again! We were able to make it to the service and through the remainder of our trip.
We wish to express to you our sincere thanks and PRAISE for your service and two stranded people. It seemed like you went well above any common standard and provided us with the VERY BEST. Please be sure that the people we came in contact with there know how very much we appreciated your help. What an awesome dealership. If we lived in Pierre, it would be hard to use any other dealer. And we plan to forward our compliments to you on to the general headquarters. Thank you for everything.
Sincerely,
Duane & Rebecca Stapert
September 16, 2011
Dear Ross, Lavonn & Beck Motors Team, I would like to express my deepest gratitude to all of you. The day my dad died was very shocking and then realizing that my car would not start was overwhelming beyond words. Your making arrangements to tow my car and fixing it so quickly was very kind and much appreciated. When I picked up my car and realized you had cleaned and vacuumed it I felt a ray of sunshine in my day. I cannot express to you how that gesture of kindness helped me. It was one less thing for me to do that day. Thank you so very much! Jody White
August 10, 2011
Dear Mr. Beck: On Wednesday, August 3rd, 2011, we ran over a metal pipe on I-90 and punctured our 2011 Cadillac DTS oil filter (see photo), draining all the oil and broke the splash shield under the front bumper. We were towed 80 miles to your dealership for repairs.
My husband Alfred and I would like to express our deep gratitude to your staff who worked diligently to remove the damaged oil filter, secure the splash shield, provide a free car wash token, and restore our vehicle to running order. Several of your staff worked past their regular hours to complete the repairs and enabled us to reach our destination of Mitchell, SD for the night.
The superb customer service demonstrated by your staff to an out-of-state customer was not only unexpected, but greatly appreciated. We would both like to thank everyone for their concern, kindness and willingness to work beyond their work day to ensure our safety in returning to our home on schedule. It was indeed a pleasure to know there are wonderful, caring people in Pierre. Thank you again to all who helped us on that difficult night. Sincerely, Gloria Jean Hervieux
Beck Motor Company:
Bob has kept in touch with me and everything went really well. I needed to go to Rapid City that afternoon and it was ready by 3:00. I would recommend Beck Motors to my friends and family. There are numbers of reasons I bought my new car so If I had any problems I could go down the street. I trust Beck Motors to do the right thing. Thanks to all the people that help me with the car! Thank you, Patty McGregor
Service Department:
In an age where "your emergency is not mine" is common...your employees rock! Tuesday Gina had the misfortune of discovering a fully flattened tire when getting in our Suburban to return from her lunch hour to work. She called me, and I was getting a haircut ,and very close to time to be a my next appointment. I ran home thinking we'll just air it up and run it to your place....no dice...big hole.
So we started for town and I called your store ,and Steve was available. Thank you for your help following our story of despair.
I don't know who was all behind making our emergency theirs..but hats off to them! Great service gang!
Thank you Steve,Leonard,LaVonne, Eric...for your kindness and response...Just another example why we are your customers...please pass along to them our standing ovation!
We picked up our Suburban 3 hours later...wow!!!!
Scott Schuetzle, CIC
Trace Beck:
I just wanted to let you know of the fine staff you have at Beck Motors. I have always been treated with extreme courtesy from your entire staff. Marv Waitman always has time to talk, even when he knows I am not buying. And then there is Steve in the Business Office. He can read and explain everything on any invoice. Your parts and service department are one of the best. All of the parts counter people are willing to look up things and answer questions. The service counter is staffed by the most knowledgeable people in the business. Donnie & Lavonn have always been honest to me in their estimates of time and expense. They have gone out of their way to create a personal friendship with me. And to all of the other un-named staff, I want to also salute. All the work done at your dealership has been done to my complete satisfaction. I will continue to do business with you and recommend your dealership to all my friends.
Curt England
Jessica:
Thanks for all your help with our Equinox! We really appreciate all your extra time and effort and you helped us have a good car buying experience! Thank you,
Brent & Agatha Coon
To the Employees at Beck Motors: After several attempts turning and rearranging everything we thought we had to take – we got it all in the Tahoe and five of us had a great trip to Florida. Everyone who drove the Tahoe commented how nice it handled. It was borrowed to take dogs to kennel – haul ‘things’ after the reception – wedding gifts to the house, etc. Life is Good.
Happy Customers Norm & Mary Fischer
Jami: Just thought I would drop you a note about my experience in buying a car at your dealership. Bob and Jessica were just great and easy to work with. We really like the HHR. I will send anyone looking for a car your way! Thanks.
DeWayne Donaldson
Hey Bob, I will give anyone your name for service. Yes, it was excellent! It was the most hassle free thing I have ever encountered. I called, you sent my daughter the car of her dreams! The end … no waiting, fussing, being annoyed, pressured or any unpleasant exchange of any kind. Just got a car! Delivered too! Way to go man! I don’t think you understand how much stress you were able to save me from. Thanks Again.
Marsha Simon
Marvin & Beck Family:
Thanks for the great way you treated us! We really appreciated the royal treatment we were given. It was like a trip back in time! thanks again Marv & All! Lon & Susie Lyman Okaton, SD
I just want to thank Ross and Don for all their help with my vehicle. I received a warm welcome and personal attention to all my concerns. Well done guys and keep up the good work.
Wes VanDerWesthuizen
Fran, Tom and I have been very pleased with the suburban. We just got back from a trip to Illinois- it drove like a dream. I love it! We were very pleased with the entire experience at Beck’s. Thanks again for all your hard work at finding what I wanted. I really appreciate all your efforts. See you again in a couple years (once we get the sub paid off, we will be back to trade in Tom’s suburban).
Crystal and Tom Kirschenmann
On May 23, 2008, I visited and purchased a 2008 Chevrolet Avalanche. My sales person was Scott Louis. Mr. Louis is a very professional and intelligent salesman. His polite mannerisms and experience I experienced is incomparable to any other dealership I have ever purchased a vehicle from. In fact no one can compare to the thoroughness as he explained every feature that was part of my new vehicle. As for the finance department, I must commend the politeness and hard work demonstrated by Tammy. Tammy went the extra mile and provided me suggestions for protecting my investment, by offering coverage’s and having the knowledge to instruct me on the best options to insure everything is covered for the future. The outstanding Service and Parts department were introduced to me after the sale by both Tammy and Scott. The Parts department assisted me in purchase of GM quality parts for customizing my truck and were on a personable level throughout the purchase. I have to say that no other dealer has treated me with such friendliness from the beginning and even after the sale. I have begun to refer people I come into contact with about the service I received from Beck Motors and have shared with them just the surface of my experience. I hope they too will walk away wowed as I did. In the future, I will be back to purchase my next vehicle from Beck Motors and will definitely look Scott Louis up for the sale of my next vehicle. I look forward to conducting future business transactions with him as well as with Tammy. Thanks again for making me feel part of your family and best regards to you in your future sales. Sincerely yours, Gary L Mathis, BS MT ASCP, AAB, State of Florida Board Certified Medical Technologist Technical Supervisor. Medical Technologist Traveler Technical Solutions, INC Gary Mathis - Jennings, FL
Chevrolet Silverado: Thank you very much for the prompt attention you gave us on getting our Chevrolet Silverado repaired in just a short time. This allowed my wife and brother-in-law to turn to Craig, Colorado with very little delay. Being almost 700 miles away, it’s nice to know there are friendly and caring people that own and operate a business like Beck Motors. Bruce M. Nelson - Craig, CO
Greg Dean's comment about the decision to purchase the all NEW 2008 MALIBU and not an import.------------------------------ yes, the malibu is working well...with each passing day, we are more convinced we made the right choice...thanks for checking....GREG Greg Dean - Pierre, SD
I am writing this letter to tell you how much I appreciate everything you ALL have done for me whether it be coming to get my car for an oil change, squeeze me in to get something fixed or whatever. You all have bee GREAT. I may not have dealt with each of you individually but everyone has been so nice and friendly when I have stopped in for any reason. A special thanks to Fran and Tami. Fran has gone above and beyond for me. I know that if I needed anything done with/to my car he would be willing to come get it or have Chris do it for him and I want to thank them both. It is greatly appreciated. Tammy has also been AWESOME to work with. Rearranging her schedule to accommodate mine or answering whatever questions I may have had. Thanks Tammy! You all are a great bunch of people to work with. Thanks again! Samantha Stahlecker - Ft. Pierre, SD
I just want to tell you how much we love our Chevy Tahoe. I was the one who wanted it but yet I can't keep my husband out of it! Casey Dae Drapeaux - Pierre, SD
Just a note to say thank you to John Singleton in your dent repair division. He was very polite and helpful and did a great job of repairing my vehicle. Inez Weinheimer - Onida, SD
Gerry, Thank you for everything! Your kindness, knowledge and flexibility made our stressful situation bearable. You treated us like family and made us feel at home. We will certainly recommend Beck Motors to anyone looking to purchase a vehicle. Thanks again!! James & Melisa Elijah - Volga, SD
Beck Motors Collision Center: I am very pleased with the great job your body shop did on my Corvette. I was really worried and the employee assigned the task (Chuck Cooper) exceeded my expectations. Thanks. Bernie Christenson - Pierre, SD
I am sure you already know, but I wanted to drop a note that thank your staff for making me feel at home when shopping for our new pickup. It didn't matter who I was talking to, they made me feel at home and comfortable. Then there is Marv. Marv is the man! He and I have be working for about 2 years on getting a pickup. We finally cracked the code with my wife and found a great truck! Marv was really patient and absolutely no pressure on buying and tried everything to get the RIGHT truck. Thanks for the great feeling and don't worry, we will do our business with Beck Motors. Jim and Stephanie Poppen - Pierre, SD
Keep up the good work. I appreciate your friendly sales consultants. They never have tried to sell me something I didn't want – not pushy. Thank you. Roger Kingsbury - Wood, SD
I am completely satisfied and very impressed with your company and competent staff. I have been to other dealerships and have never been treated with such respect and personal attention! BRAVO!! your company has earned a loyal customer and I will definately encourage all my friends and family towards your dealership. David F. Kennedy - Eagle Butte, SD
Bob Jeffries is an excellent salesperson. He answered all of our questions and “stuck” with us until we finally agreed on a deal. He even worked on Sunday afternoon –(his day off) to help us and let us drive a vehicle. He even helped some other people that were in the lot that day. We have enjoyed our pickup. We would also like to thank you for the gift box of popcorn & etc. That was such a nice gesture!! Dawn & Shane Kramme - Pierre, SD
Fran, I wanted to thank you again for finding the Olds for my daughter. It was a perfect fit for her needs. The drive back to Denver with the car went well, and just a few days later she drove it to Aspen to visit a friend. This past week was her first medical rotation, and it’s great for Shannon and her family to have two cars as she begins this part of med school. I have often mentioned to people that I’ve purchased several vehicles from you and how great you are to work with. Any time an opportunity comes up to make a vehicle purchase referral you are the one I tell people to go to. I appreciate all you’ve done assist me with vehicle needs. Susan R. Hopkins - Pierre, SD
This is the 4th new outfit I've bought or leased thru Fran Keller and Tammy Jund at Beck Motors and they go that extra mile to make sure get the outfit you want. Tamara Boe - Murdo, SD
Trace & Steve: Three weeks ago I drove my corvette through some construction in Herried, SD. Because of soft, deep disked up dirt some damage was done to the area beneath the front bumper. Chuck estimated the damage at more than $1000. I contacted the contractor doing the construction job and he came to Pierre last Monday, (yesterday) and looked the vehicle over and received a copy of the estimate. I haven't heard anything from him yet but expect to in the near future. Your body shop team and the maintenance team did everything possible to accommodate the contractor so he could verify the damage to the car. Without them, it would be almost impossible for me to show the extent of the damage. Bob Jefferies came and picked up the car and returned it to my garage. Beck motors stored it for four days waiting on the contractor to show. All in all, I don't believe there is another place in America you can get this type of service. I appreciate it very much and thank each of everyone of you.
Bernie Christenson
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Thank you for all the ways you make this world a brighter one. Happy Thanksgiving & thanks for great customer service!
Jeane Wharton
Fran, My sincere thank you for your professional expertise provided me in purchasing my new 2011 Malibu. I really like it and I’m very pleased with the service I’ve received from all staff at Beck Motor Company.
I have only but good things to say to people about my purchase from you.
Sincerely, Caroline Uecker
7/14/11
We love to hear your feedback via our survey, here are some responses we at Beck Motor Company are very proud of!
Has Scott Louis kept in touch with you since the sale?
Yes, Scott has done a great job throughout the entire process. He is easy to get a hold of and has been very helpful, courteous and accommodating. Scott personally made the sale stress-free and very positive.
If you had after-market work done, was it completed to your satisfaction?
When I purchased the vehicle, a radiator cap was needed. Scott and Ross (in Service) immediately ordered one and called the next day when it arrived.
Was your financing/paperwork completed in a timely and professional manner?
I was pleased with the entire transaction. In my opinion, Beck Motors is a first-class organization. The paperwork went quickly and was honestly a breeze. More specifically, Nicole did an incredible job. She was quick, knowledgeable and she thoroughly explained everything to me.
Is there anything on your Titan that needs attention?
Nothing that I have noticed. This was such a great experience.
Honestly, I give Beck Motors a 5-Star! I plan to consider your company for all of my future vehicle needs & purchases. In addition, I have recommended Beck Motors to my family, friends and co-workers. Thanks for the positive experience!
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